Refund Policy

Last updated: August 25, 2026

1. Scope

This policy applies to subscription fees paid for access to the Yebrax Travel ERP digital software service. There are no physical products or shipping charges.

2. Refund requests

A refund for the initial subscription payment may be requested within 14 days of purchase. A renewal charge may be submitted for review within 7 days of renewal. Requests are reviewed fairly based on account status, usage and any mandatory rights granted to the buyer by applicable law.

3. Cases we handle

• Verified duplicate or incorrect charges.
• Material technical issues that prevent use of the service and are not resolved within a reasonable period.
• Refund requests within the windows above, subject to the circumstances of the transaction and usage.

4. What is not automatically refundable

Cancellation stops future renewals according to the cancellation timing, but does not automatically refund a period that has already been activated or used. Partial-period refunds are generally not provided unless required by law or approved through the payment processor.

5. How to request a refund

Submit the request through the Yebrax Travel ERP support center in your account or contact +213657528281, and include the account email, transaction reference, payment date and reason. We will reconcile it against the Yebrax Pay and final-provider records and provide the appropriate processing channel.

6. Processing time

Once a refund is approved, it is sent back to the original payment method where possible. The time for funds to appear depends on the payment provider and bank and may vary by country and payment method.

7. Statutory rights

This policy does not limit any mandatory refund, withdrawal or consumer-protection right available to the buyer under applicable law.